Critical reflection
on learning in the course
It has been a great journey throughout this Interpersonal and Communication module.
I have learned to apply the teachings taught in my daily life to communicate
with others better. Ultimately, I have achieved the two goals that I have set
out earlier on at the start of the module which were to be able to communicate
with my superiors fluently and sharing my ideas with my colleagues in English
language without requiring another’s help to translate them for me.
The two skills that I find of
paramount importance are active listening and conflicting-handling modes.
Firstly, to listen actively, six steps are involved. To begin with one has to look
interested, better still get interested. Next is to involve oneself in the conversation
by giving responses, followed by staying on the target (topic) of the
conversation. After which, to test one’s understanding, he or she can pose
questions for clarification as well as to evaluate the message that is being
conveyed. Finally, one has to remain neutral, that is to take on an unbiased
stand. By applying these six steps, it can help to heighten one’s listening
skills and remain engaged throughout the discussion. This will result in a more
productive communication between myself and both my superiors and colleagues.
Secondly, there are various
approaches that one can take when dealing with conflicts. Competing refers to
when one holds strongly to his or her views and disregards others’ opinions while
pursuing to win the argument. Collaborating, on the other hand, refers to the
parties involved working jointly towards achieving a solution. Alternatively, compromising
refers to an agreement or settlement that is reached by each side making
concessions. In contrast, avoiding takes place when one tries to keep away from
the current conflict, and lastly accommodating occurs when one fits in with the
wishes or needs of others without attempting to get his or her message across.
Depending on the situation, I can adopt the relevant approach to handle
different communication problem and overcome the conflict at hand.
Apart from the skills mentioned
above, there are other learning points that complement a good communication
skill such as non-verbal communication (e.g. facial expressions and body
languages). Nevertheless, I believe the two points above are most relevant and
applicable to my case in performing better in the communication aspect.
Overall, the course has helped me greatly in improving my interpersonal and
communication skills and this will go a long way especially in future projects
or work-related discussions with others.
